MUSICAACOUSTICS SERVICE - SUPPORT PAGE
On this page you will find information on sales terms and conditions, refunds/exchanges/shipping
and other relevant inforamtion about MusicaAcoustics shop.
Location
Musica Acoustics Japan1-22-11 SakaiWoody Bell 301 Musashino City Tokyo Japan
Phone: 81-422-38-7452
Fax: 81-422-38-7452
E-mail:
info "atmark" musicaacoustics dot com
Skype: musicaacoustics
Online Shop/blog: www.musicaacoustics.com/
Japanese webpage: Musicaacoustics.jp
HOURS OF OPERATION:
We are a business like any other. Our working hours are 09:00 – 18:00 Monday to Friday. All in-stock orders will be shipped within three working days. If an item is on backorder, it may take longer. Typically, products originating from Japan restock in within 7 days after order received. Items from abroad, such as Earsonics,InEar,Colorfly etc. take longer to get back in stock.
Ot is highly recommended, prior placing an order, to inquire about leading time an availability. For that contact Dimitri Trush at: info at musicaacoustics dot com
NO FULL REFUNDS/ONLY EXCHANGES
REFUND POLICY EFFECTIVE DATE:
February 27 2014
Due to the recent change associated with Paypal in conjunction with MusicaAcoustics sales policies , in case of order cancellation, only partial refunds will be processed.
Fees are calculated in following way:
Total amount - paypal fees - handling charges.
* Total/full amount refund is effective only when order has not left for delivery.
please note, In most cases orders are processed within 48 business hours.
Please read and acknowledge this statement prior requesting the refund and/or completing the purchase on musicas website.Exchange is recommended.
Payments accepted:
Paypal/
Credit Card
Western Union
Bank Wires for orders over 2000USD
* Special order can be completed via issued invoice
How to Order?
EMS POST JAPAN is our prefered shipping method
Once order is disptached a tracking numner will be provided to you.
We ship worldwide using either Airmail post or EMS Traceable and trakble insured mail.
ETA to USA/EU: 3-6 days
ETA to ASIA: 2-5 days
ETA to Latin America/and Far east:
10-15 days
* Airmail post is not recommended for
Italy, Brazil, Israel, South Africa.
We will only ship with EMS registered mail.
Order Tracking
SHIPMENT AND HANDLING OF RMA UNITS
WE OFFER 1 YEAR LIMITED WARRANTY ON ALL of our Merchindice except.
the Stock cables which in most cases are not covered under warranty.
most of stock cables come with 4 to 6 WEEKS limited warranty
After this perior fee will be charged to replace the broken/damaged cable
Please inquire for details on
After market Cables do come with 6 to one Year warranty
For Return Merchandise Authorisation (RMA) and defective items, process time may vary from 2 weeks to a maximum of 1.5 months depending on the product. We will do our best to keep you notified on RMA status.
We also send notifications once items are processed and ready for dispatch to designated country. You are responsible for shipping the item to us; we will cover shipping charges back to you.
Return/exchange
RMA/WARRANTY
